In the fourth quarter of 2025, RESULIMA conducted a stakeholder consultation by sending out digital questionnaires, with the aim of monitoring customers’ perceptions regarding the extent to which their needs and expectations were being met. This assessment covered Municipal Councils, Parish Councils, SIGRE customers, Products and Services customers, and Door-to-Door Selective Collection customers (Horeca / Retail and Services), enabling the collection of valuable feedback on various aspects of the services provided. The results of the customer satisfaction survey show the following response rates:
• Municipal Councils: 33% response rate. Overall rating: “Satisfied”, with a particular emphasis on the need for new engagement strategies.
• Parish Councils: 19% response rate. The low participation rate highlights the need for new engagement strategies.
• SIGRE customers: 100% response rate. SIGRE customers are generally satisfied with the services provided by RESULIMA.
• Products and Services: 27% response rate. Overall rating: “Satisfied”.
• Door-to-door collection: 22% response rate. Customers who responded to the questionnaire are satisfied with the service provided by RESULIMA.
Based on the results, an action plan has been drawn up which includes:
• Meetings/communication with local authorities to jointly analyse needs.
• Continuous monitoring via the “Findings Map”.

RESULIMA would like to thank everyone who took part and reaffirms its commitment to continuous improvement and excellence in the services it provides.